Conflict of Ego Shipping and Returns Info
All orders will be shipped within 2 business days. Any orders received after 12 noon on a Friday/over the weekend will be shipped the following Monday (not incl. Bank Holiday Mondays).
Our shipping rates are calculated based on the estimated weight and size of the items. We use Royal Mail services – Tracked and Signed (domestic) and Airsure (international).
The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.
*Sale items are non refundable. Final sale only*
£6.00 flat rate for UK Tracked and Signed orders.
2-3 working days shipping time
Next working day shipping – £11.00 per order
Next day Mon-Fri by 1pm when ordered before 10am GMT
For all European and International purchases we will use Royal Mail Signed For or Royal Mail Airsure services. Please note: Each service requires a signature upon delivery.
Standard European shipping – £10.00 flat rate per order
3-7 working days shipping time
Rest Of The World
Standard International shipping – £15.00 flat rate per order
7-10 working days shipping time
Import taxes and duties are not included in your order total. The recipient is liable for all import duties, customs and local sales taxes levied by the country being shipped to; payment of these will be necessary to release your order. If you have any questions or queries talk to us at firstname.lastname@example.org
If for some reason you are unhappy with one of our products, all non Sale and in stock clothing items can be returned for a full refund or an exchange within 14 days of the delivery date. All items must be posted back within 14 days with a valid returns authorisation (RA) code (please see our Terms & Conditions for further information). Original tags and labels must be attached and packaging intact.
Made to order styles are only available for an exchange or credit note at this moment in time. This is to reduce fabric waste and consumption.
If you wish to return or exchange an item from your order, please email email@example.com a returns authorisation (RA) code (Sorry we cannot issue a refund or an exchange on your order without this code). Shipping is complimentary for an exchange and or in the event of faulty items.
For all returned goods you will be required to pay the return shipping fee. Refunds are issued within 30 days of receiving your return.
If you wish to return or exchange an item from your order please email firstname.lastname@example.org for a returns authorisation (RA) code. We cannot issue a refund or an exchange on your order without this code. All international customers will be required to pay for the return or exchange of any goods. No shipping costs, duties or import taxes can be refunded for any international purchases.
The return of faulty items will only be accepted if the goods were faulty upon delivery. We take care to thoroughly check each item prior to sending them out to you. All items returned will be inspected upon receipt and any items deemed to subject to wear and tear will not be accepted as faulty. Faulty goods must be returned to us within 14 days of being received by you. In the event that we cannot offer you a replacement you will be given the choice of a full refund or a credit note to the value of your item, including postage.
If any item is delivered without tags please notify us by email on the same day.
Returns and exchanges that do not meet our terms will not be accepted and will be sent back to the customer.
Should you wish to cancel your order, please contact us at email@example.com within 24 hours of placing the order. Upon cancellation of an order Conflict of Ego will refund the total sum paid (including shipping) within 30 days of the date you notified us of the cancellation. If your order has already been shipped, please refer to the above returns policy.